Help

Get help, get going

Everything you need to set up your institution, answer billing questions, and find your way around.

Two colleagues collaborating at a laptop

Getting started

Three steps to go live

What to do first, for each role on your institution.

Institution admin

  1. 1

    Create your institution and choose a plan

  2. 2

    Set up programme types, programmes, years, and classes

  3. 3

    Build your curriculum and schedules, then invite people in

Product updates

Changelog

Recent Academqo releases and improvements.

  • v0.1.1

    More Flexible Installment Payments

    Published Jul 28, 2026

    Installment payments are now more flexible to configure. With the new settings, you can set payment schedules by month, by quarter, or based on a custom interval of your choice.

    Please review your existing payment plans to ensure they still align with your preferred payment frequency.

  • v0.1.0

    First Beta Version Is Live

    Published Jul 28, 2026

    The first beta version of Academqo is now available. The core features for managing courses, classes, schedules, teachers, and learners have been implemented and tested internally.

    During this beta phase, we are focusing on further enhancing the user experience, optimizing existing features, and resolving possible issues. Based on feedback, components will be expanded and refined further.

Guides

Guides & manuals

Short, practical walkthroughs for each role — step by step, the way the app actually works.

FAQ

Frequently asked questions

How do students and teachers get an account?
Your institution admin sends an email invitation. The person sets a password on first sign-in — there’s no separate email confirmation step.
What URL will our institution use?
You choose a subdomain during setup (yourschool.academqo.com). A custom domain is available on the Institution plan.
Can we import our existing student and programme data?
Programmes, classes, and people can all be entered directly in the app today. Get in touch if you need help planning a larger move of existing records.
What happens if something looks wrong?
Email support@academqo.com with your institution subdomain and what you’re seeing — we read every message and reply as soon as we can.
I have a question about billing or my trial
Billing, trial, and cancellation questions are answered on our Pricing FAQ.

Still stuck?

Reach us directly — we read every message and reply from a real person.

Sign in through your institution’s web address. If that doesn’t work, just email us.